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Best Rate Guarantee

You can relax knowing that we guarantee that you will receive the best publicly available internet rate on your choice of room for your date of choice when you book directly with any Blackstone Hotel.

Securing the best rates at a Blackstone Hotel is easy:

  1. Book a room using any Blackstone Hotel website.
  2. If you find the same room type, for the same date on another website within 24 hours of making your booking, submit a Rate Claim Form.
  3. If the lower rate qualifies in accordance with our Terms & Conditions, we'll refund you the difference between the rates plus an additional 10%.
Lower Price Details
Hotel Booking Number *
Check in Date
Open the calendar popup.
Hotel Room Type Booked
Hotel Room Rate Booked
Website Where Lower Rate was Found *
Lower Rate Found *

Comments *
Terms and Conditions
  1. You must have a confirmed reservation made via a Blackstone Property Website which includes a Blackstone Booking Number and confirmation of full payment.
  2. The guarantee is only applicable to rooms available at Blackstone Properties, Auckland, New Zealand and is not valid for any other hotel or motel, or any other properties that may be bookable via the Blackstone Hospitality Group website.
  3. The competing rate must be for the identical room type, on the same date, for the same length of stay, for the same number of guests, subject to the same terms and conditions and in the same currency (NZD).
  4. A completed Rate Claim Form must be received by The Blackstone Reservations Department within 24 hours of making your online booking via a Blackstone property website and at least 72 hours prior to the universal check-in time of 3:00pm (15:00) on the first day of your stay.
  5. The rate must be publicly viewable and bookable by Blackstone at the time the claim is reviewed. We recommend that you take a screen shot of the rate, just in case it is no longer viewable at the time that we check the website.
  6. The Rate Guarantee does not apply to (i) Rates that are not publicly available such as Corporate rates, Contracted Agent rates or Group Rates; (ii) Negotiated rates available to pre-qualified members of various organisations; (iii) Package rates that include room, meals, activities, car rental etc; (iv) rates that are available on Auction websites; (v) Rates available on websites that do not disclose the hotel brand until the purchase is made.
  7. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate.
  8. Rate disparities attributable solely to fluctuations or differences in currency exchange rates are excluded from this guarantee.
  9. If the claim period covers multiple nights, Blackstone will compare each night of the booking separately.
  10. Blackstone reserves the right to amend, revise, suspend or discontinue the Best Rate Guarantee at any time without notice.
  11. Any dispute arising from our Best Rate Guarantee shall be governed by the laws of New Zealand.


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